Remote Service

Due to the ongoing travel and contact regulations in relation to the Covid-19 pandemic, it is unfortunately not always possible to provide personal service support on site. In order to ensure the smooth operation of your systems, we stay in contact with you and offer the usual high quality service. In addition to the usual communication channels, we create another possibility for contact and take a step towards the digital future.

The new WEKO Service App offers you quick and uncomplicated remote support for:

  • Commissioning
  • Updates
  • Training
  • System check
  • Troubleshooting
  • Installations

Contact us and we will start our virtual support together!

Link to the App:


The WEKO experts offer support world­wide with the choice of WEKO Application Systems and integration into the production process. They help our customers enjoy clear benefits with costs and utilisation. Comprehensive services such as testing at the WEKO Technology Centre and high WEKO service standards complete the offering.

In addition to the main office near Stuttgart, WEKO maintains production locations in Germany and Brazil, own sales and service subsidiaries in Italy, the United Kingdom, the United States and Brazil. Furthermore, we collaborate worldwide with represent­atives who not only market our products but also offer the proven WEKO Service. We are glad to answer any questions.

Wherever you are using WEKO – we maintain close contact with you any­where on the globe for the entire life cycle of our systems. You can rely on us – worldwide!

... for stable productivity. Your benefits:


Individual consulting and training: Support with all concerns of application technology and comprehensive instruction of operation personnel


Pre-Sales Service: Meaningful practical tests at our technical centre or using a rental unit in your production environment for solid investment decision


Assembly and commissioning: Quick production start thanks to professional assembly and commissioning by experienced WEKO service technicians


Spare part service:
For consistent quality and maximum availability of your machine, usually within 24 hours at a fair price


Retrofit and upgrading:
Securing productivity of the durable WEKO application systems


Maintenance and repair: Clearly defined scope of services at fixed price or based on time & materials at preferred date or within scope of service agreement